Ibibo Group / Goibibo — refund of money which i booked a ticket for my to and fro

Address:

Goibibo Corporate Office Address: 5th Floor, Good Earth City Centre. Sector-50, Gurgaon-122018. Haryana (India).

Refund: i have booked a ticket from odessa (Ukraine) to delhi and back from delhi to odessa that was of 26th of june and return was of 29th of aug through goibibo due to lockdown all fights got cancelled, later i spoke to the airline they shared their policies to me regarding refund i shared the same to goibibo in the month of june and july since then they are dragging this and had not spoken to the airline i was calling them and mailing them too to know about my status of refund they were telling that there is no refund from the airline i told them that i have all the policies which the airline only had shared it to me which i shared them then they asked me to mail all the mail in pdf's i shared with them this was taken by them in the month of august which i was kept on telling them since july. Later also i was kept in touch with them i am only calling them they totally sat quite they neither called me nor a single mail later in the month of october i came to know via message that they raised a request i. E on 8/9/2020 and waiting for the airline's confirmation. People who had booked ticket with me they got their refund. This type of behavior can not be tolerable. Then why they are telling a fake story when they did not raised any request to the airline. People who had booked ticket with me they got their refund. This type of behavior can not be tolerable.

I am attaching all the images whatever proofs i have
The last image which i shared it to you that i got from goibibo stating no refund (Totally a incorrect information which they were giving me before i have all the proofs against them)

Pnr: ps/qzfo8c
Airline (Client): ukraine international