[Resolved] Ibibo Group / Goibibo — refund of railway tickets | |
I was trying to book new delhi to haridwar tickets from goibibo site and same was debited twice from my account in the following reference id Trnafbw3hrwm3t dt 4-5-19 and Trnafbw3dwydun dt 4-5-19 I got refund of trnafbw3dwydun dt 4-5-19 but not of trnafbw3hrwm3t dt 4-5-19 On chatting with helpdesk they are not understanding and gave reply of trnafbw3dwydun dt 4-5-19. I also require refund of trnafbw3hrwm3t dt 4-5-19 as no ticket has since been booked. Was this information helpful? | |
Jun 14, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 07, 2019 Ibibo Group / Goibibo Customer Care's response Dear dk_49gupta, Greetings from Goibibo.com This mail is in reference to your booking id: TRNAFBW3HRWM3T and TRNAFBW3DWYDUN. Please be informed that refund of INR 1265 has been initiated on both the transactions to the same account/credit card/ mode of payment with which you confirmed the booking. TRNAFBW3DWYDUN Refund Date: May 4, 2019, 11:20 a.m TRNAFBW3HRWM3T Refund Date: May 6, 2019, 4:41 p.m. It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. Assuring you best of our services. Regards, Team-Goibibo | |
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+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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