Ibibo Group / Goibibo — Refund of ticket cancelled by Airline - Booked on Goibibo; cancellation email dated 14Mar2020

Address:	1002 TOWER 1 GERA ISLE ROYALE, BAVDHAN KHURD
Website:	Goibibo

Hi,

I had booked a flight SQ25, from JFK to FRA. Booking ID: SEA[protected] Booked on: Jan. 23, 2020, 4:06 p.m. with Goibibo.

I have received an email from Goibibo on 14Mar2020 that the flight is cancelled and Goibibo ensured that refund would be initiated.

On not receiving any refund, when I enquired again on 25Jun2020, Goibibo assured me that refund will be initiated.

Now when I am logging in to my account on Goibibo, I see that no trip booking history log is available on my account. Also my name has been changed and "ggl6jxv39znr070pm" is shown as my name in profile.

I would like an enquiry to be initiated into this and my refund to be initiated along with any interest payable since 14Mar2020.

Thankyou.
Bindu Kulkarni
[protected]
[protected]@yahoo.co.in