[Resolved] Ibibo Group / Goibibo — refund o[censored]nsuccessful booking

[Resolved] Ibibo Group / Goibibo — refund o[censored]nsuccessful booking

S SG Chavan from Delhi, Delhi

I have tried to book the Kualalumpur to Mumbai ticket on 25th February 2018 in Air Asia . But the amount got debited from my card & got credited in Goibibo account without generating the booking ID. Then immediately I called up the Goibibo Customer care, they told that if within 4 hrs I could not get the booking ID with confirm ticket, the amount will get refunded in 7 working days . As usual I could not get a ticket or the refund amount for almost a month . then I called the goibibo customer care on 23.03.2018 & registered the complaint no 21285158 for refund . During the last 02 months I have contacted the customer care 7-8 times & But all my efforts got in vain. My follow up complaint nos are 1. 15.04.2018 complaint no.[protected]. 05.05.2018 complaint no[protected]. 08.05.2018 complaint no 22935109 & today also I contacted the customer care but still my issue is pending & the customer care executive tells to wait for 5 to 14 working days . This is very terrific, harrassment behaviour of the goibibo executive . Kindly look into the matter to resolve it ASAP, Was this information helpful? No (0) Yes (0)
Jun 24, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. May 18, 2018 Updated by SG Chavan My mobile no is [protected] . Verified Support May 19, 2018 Ibibo Group / Goibibo Customer Care's response Dear Mr. Chavan, Greetings from Goibibo.com This is in regards to your Booking id - GOFLIa2e[protected] Please be informed that we'll investigate the same with the team and get back to you on high priority. You are requested to wait until Monday EOD, We'll get back to you as quick as possible We do apologize for the inconvenience caused to you. Please feel free to write us back if you need further assistance. Thanks & Regards Chaman Luthra Customer Delight Team, Goibibo Landline Number- [protected] Shift Timing- 12:00 PM - 9:00 PM Available All Days Except( Thursday & Friday ) Verified Support May 21, 2018 Ibibo Group / Goibibo Customer Care's response Dear Mr. Chavan, Greetings from Goibibo.com This is in regards to your Booking id - GOFLIa2e[protected] Please be informed that we are working on the query you raised and it is taking some time to resolve it. You are requested to wait until Wednesday EOD, We'll get back to you as quick as possible We do apologize for the inconvenience caused to you. Please feel free to write us back if you need further assistance. Thanks & Regards Chaman Luthra Customer Delight Team, Goibibo Landline Number- [protected] Shift Timing- 12:00 PM - 9:00 PM Available All Days Except( Thursday & Friday ) Verified Support May 23, 2018 Ibibo Group / Goibibo Customer Care's response Dear Mr. Chavan, Greetings from Goibibo.com This is in regards to your Booking id - GOFLIa2e[protected] As per our findings with the finance team. This is a chargeback case where we have already accepted the chargeback request. Hence, you are suggested to connect with your bank Please feel free to write us back if you need further assistance. Thanks & Regards Chaman Luthra Customer Delight Team, Goibibo Landline Number- [protected] Shift Timing- 12:00 PM - 9:00 PM Available All Days Except( Thursday & Friday )
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