[Resolved] Ibibo Group / Goibibo — refund of void/rebook ticketing

Yuvi15

from Gurgaon, Haryana

Address:

A-801 La Lagune Apartments sector 54, Gurgaon, Haryana, 122011

Dear sir/madam

I raised the querry before also on my promised refund of 708 for rebooking same day under void/rebook option wherein 26, 000 inr plus 10, 000 date change has been charged. Date change is fine but 26, 000 in place of 708 as informed (Refer the chat part photos) is againgst business ethics and cheating with customers.

I am attaching the part histort and will request to initiate refund of over 25, 000 inr as gobibo is finding one or other excuse not to refund my money.
I will be happy to rovide additional information if necessary.

Best regards
Permod kumar gupta

+2 photos

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Mar 1, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Jan 28, 2020

Updated by Yuvi15 My repeated calls/request in last 3 days are not resolved and one or the other excuses are told for validation expecting that customer knows every rules and regulation. Kindly expedite the resovement of my refund and ask your customer support to validate the chat histories (4 Nos) wherein i was told the deduction of total 708 INR on same day rebooking via GOBIBO site and link was also sent.
I am tense due to thsi damage 26000plus 10000 without any fault of mine.

Best Regards
Dr Permod Kumar Gupta

Jan 29, 2020

Updated by Yuvi15 I am informed that due to non clarity on cancellation and poor understanding by Chat Executive my querry is decided to close which is unilateral decision and unfriendly fr user of GOBIBO clients.

I will be forced to go to social media in addition to consumer redressal forum including district consumer forum Gurgaon if not resolved soon. I am a UN diplomat and one of the biggest user of airline travel globally and will request once again before forwarding case to UN travel unit alongwith consumer redressal forum.

Dr Permod Kumar Gupta

Br

Verified Support

Jan 29, 2020

Ibibo Group / Goibibo Customer Care's response Dear Yuvi,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care