[Resolved]  Ibibo Group / Goibibo — refund pending of cancelled bus ticket from delhi to chandigarh

Address:

New Delhi, Delhi

On 23 july, i had booked a volvo bus ticket from delhi to chandigarh via pnr no.[protected] and made the payment through my hdfc card. But when i received the ticket after 30 mins, i realized that the timing was midnight 2 am instead of afternoon 2 pm so i immediately called up on the provided number [protected] to cancel the same & refund the money back since it was not possible for a single woman to board a long distance bus in the middle of the night in delhi. The person was kind enough to cancel the ticket immediately, i have been constantly calling since then & messaging on whatsapp also reg refund status to that particular person. He was taking the calls & responding initially but since last 5 days he reads my whatsapp messages but neither does he reply nor he takes my call.

I believe this is a very unfair trade practice by goibibo. For the records, i am a regular user of your services & have booked numerous flight tickets through your system since i have always found your site to be very competitive in rates etc.

It is a very small amount i am asking for a refund for. Please note, more than the money involved here it is the trust & faith i have placed on you which is at stake here.

An early response from your end and an apology from the concerned person holding the mobile number would be appreciated. I am very much aware that he is checking all my messages and seeing the pics on my status everyday which makes me feel very uncomfortable. I would have blocked him normally but i wanted to bring this to the notice of vijay tour & travels, delhi first.