Ibibo Group / Goibibo — Refund post ticket cancellation

Address:

Pune

Sir,
I had booked my flight tickets with PNR No: B4NIRF and Q8QSRZ respectively. Also i had ensured the tickets using TRAWELLTAG COVER-MORE PLAN

I had to cancel my ticket because of the covid situation in the delhi. Despite of the fact that tickets were insured with the travel plan, i have not got the refund post cancellation.
Could you help me in this regard.

Thanks,
Dharmendra Singh
[protected]