Ibibo Group / Goibibo — Refund request against misbehaved staff of kundu hotel

Respected sir/madam,
Myself Neha Gedam, i booked a room in bagdogra with goibibo booking id HTLMW65RV4 and PNR no. [protected]. After checking in into the room 1 of the staff misbehaved with us, i was in an intimate condition with my husband in the room and suddenly their staff entered into our room using another room key. After this inappropriate behaviour of their staff we checked out of the hotel right after 1 hour of checking in.
We booked room in another hotel thereafter.
In such case i want to raise a refund request from goibibo as we didn't stayed and cancelled our stay.
I want to request the goibibo management to please look into the matter and kindly do the needful and refund the booking amount.

Thanks and Regards
Neha Gedam
Mo. [protected]