Ibibo Group / Goibibo — refund required for a unbooked ticket

This is regarding a transaction that happened on dec 7th, 2017 of an amount of 3645 rs through ibibo.

Money got deducted from my bank account but the ticket hasn't got booked.

I already gave multiple complaints to goibibo but haven't received any response from them. I also followed up with standard chartered bank (Ticket booked through this bank), they mentioned that this money is with goibibo, we are not responsible for this.

Details: upi/[protected]/ goibibo/[protected]@icici/icic0002447/[protected]/upi/[protected]/

Kindly resolve my issue. I also submitted my bank statement of this transaction to goibibo. Let me know if you need this copy.