Ibibo Group / Goibibo — Refund yet to processed

Hi Team,

I have booked my air ticket on 09/11/2021 from Chennai to Birmingham for 26th Dec 2021 through Goibibo
Booking Id: GOFLIMTANDC534D[protected]

I have cancelled the ticket after confirming with customer care on the cancellation policy within 24 hours of the date of booking. And I have been informed that my refund will be processed within 5 - 12 working days once airline has processed the refund.

I have also checked with concern airline and they have informed me that refund has already been processed for the same and money has been sent back to the agent.

I tried reaching the Goibibo customer care from last week and not able to speak to the operator. Also there is no proper email facilities to enquire about the refund.

Kindly help me get my refund amount mentioned in the app as soon as possible.

Thanks
Praveen B