Ibibo Group / Goibibo — regarding cancellation ticket against pnr g6tl2z

Dear team,
I have made a reservation through goibibo. I have canceled the ticket against pnr g6tl2z from mumbai to chd due covid 19 dated on 12th june from go air & also one side travel train ticket already canceled by indian railway.
I have two small kids & my mother is 70 yrs old.in this situation i can not travel till covid 19
Small kids age 2 yrs & 10 yrs.
You can check my train pnr for your reference. Same person was travelling.

My train pnr no [protected] (Delhi to mumbai)
[protected] (Ambala to mumbai)

As per customer care person my amount will be fully refunded within 7 days in my agency account. (Goibibo) after 7 days i have contacted the same to goibibo for crediting the amount, as per goibibo customer care person my amount can not be refunded only credit voucher will be credited in my account account after my confirmation it was not told to me that i am going to get a credit voucher instead of amount pls look in to matter & refund amount in my account instead voucher as per go air customer care confirmation my amount has been refund in my travel agency (Goibibo) in amount. So i have request to you please refund my money in my account. I have in need of money in this situation.

Note - customer care person has also confirmed your flight has been cancelled dated on 27th june 2020.

Note - voice call is also attached before cancellation.

Note - ticket cancellation is attached.
Aside to ceo sir-pls look into the matter pls refund my money. I have in need of money in this situation.
Regards
Dinkar chaturvedi
[protected]

Attachment sent to [protected]@goibibo.co
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