[Resolved] Ibibo Group / Goibibo — regarding flight booking

Poonammehta7

from Delhi, Delhi

Address:

Faridabad, Haryana, 121001

This is to inform you that i had booked my flights through go ibibo from goa to new delhi for 20.03.2019.
My pnr no is s6ly3f.
This flight was delayed for 2 hours.
When i called at customer care they said that i need to speak with spice jet but when i said i had booked my tickets through you so you should help me out in this. Executive said she will call me in few minutes. Till date i have not received any call from goibibo. I just wanted to know if there is no responsibility of goibibio in such case, if i have to talk by myself then i would have booked my tickets by myself & not from you. Also what was the benefit of taking insurance when there is no such benefit provided by the company??

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Apr 28, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2019

Ibibo Group / Goibibo Customer Care's response Dear Poonammehta7,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD821cf[protected].

We understood your concern of flight delayed by the airlines, however, this seems to be an uncontrollable situation wherein Goibibo cannot be held responsible as we do not receive any last minute flight delay schedule from the airlines end. Mostly, PNR gets released from our end for the airline check-in counter couple of hours prior to the departure time.

Further, for any flight delay occur while the passenger is at the airport, they can directly get in touch with the airline airport staff for other alternatives (if available).

Once again, apologies for the trouble caused.

Assuring you best of our services.

Regards,
Team-Goibibo