[Resolved]  Ibibo Group / Goibibo — regarding luggage transfer in multi itinerary flight ticket

Address:Bharuch, Gujarat, 393001
Website:goibibo.com spicejet.com flyuia.com

I had been travelling from ahmedabad to lviv. My flights were as below.
Spicejet amd - dxb on 4 september 2017 at 16:35 with pnr f5zwtv.
From dubai onwards it was ukraine international airlines with pnr vxflrj on 5september 2017
From dxb-kbp and kbp-lwo.
Etkt/ 566-[protected]

My brother travelled from ahmedabad to kharkiv. His flights were as below.
Spicejet amd - dxb on 4 september 2017 at 16:35 with pnr z34vjb
From dubai onwards it was ukraine international airlines with pnr vxjp72 on 5september 2017
From dxb-kbp and kbp-hrk.
Etkt/ 566-[protected]

When we reached dubai we had to pay approximately 100 dollar to marhaba agency for our baggage transfer. As we were not allowed to take our lugage from belt no. 2. We were said that we need visa to get our bags and then we can check-in again with ukraine international airlines. This was very inconvinient for us.
Why our baggages were not transfered to the other airline? It should have been transferred to final destination. What is the purpose of booking such flights if we need to pay again 95 usd to get our baggage. This is totally not acceptable. To the top of everything when i reached lviv (Lwo) my final destination, my luggage went missing. And i had to report it in lost and found department. I received my bag 2 days later. It was totally inconvinient for me. We are very disappointed by your services.
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Oct 15, 2017
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2017
Ibibo Group / Goibibo Customer Care's response
Dear Mr Hasmi,

Greetings from goibibo!!

Please be informed that goibibo doesn't deal in visa and we always suggest our passengers to contact airlines for visa and terminal information, here in your case you, user has itself selected the different airlines option on the website.

We are closing this query as the issue has been resolved, please let us know for further queries.

Thanks and Regards
Tushar Kaushik
Customer delight.
Complaint comments 

Comments

Sir,
On 13th Sept 2017, Rs.600/- debited to my SB account with Union Bank of India towards ola money. Payment transaction ePAY/To:IBIBO WEB PVT LTD/66705680/Human. But not credited as transaction failed. Please advise for refund.

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    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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