Ibibo Group / Goibibo — Regarding my cancelled flight refund

Address:

Hyderabad

Hi, i booked a qatar airways flight to travel from hyderabad to miami having travel date on mar 27 2020 from goibio but flight got cancelled because of covid19. From the next day on wards i am requesting for refund but there is no proper response from goibibo. I have raised several complaints from past 1 month to both qatar as well as goibibo. Qatar airways confirmed that they have processed the refund from their side but goibibo is not refunding the money. They asked me to share my check details and bank details on jun26th and sent a message that refund initiated and will be credited in 10 days.. But nothing happend. Again i raised an incident on july 6th.. They requested my check and account details once again.. But nothing happend.

Please help me in getting the resolution asap.

My pnr no: vrks2d
Booking date: dec21st 2019
Travel date: mar27th2020
Phone no: 91+[protected]