[Resolved] Ibibo Group / Goibibo — regarding partial cancellation booking of 1 night | |
I hv booked the hotel for 2 night but due urgent work 1 night stay booking out of 2 night and the same has informed at the time of check-in. At the time of check out of the hotel they have to take up matter with the goibibo company. But you company declined the cancellation of 1 night stay and not refunding the amount which you you are supposed to refund to me. So request you to look into the matter and refund the amount to me. Booking id :- htlcmufyac Ramnesh mudiraj Was this information helpful? | |
Oct 23, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 20, 2018 Ibibo Group / Goibibo Customer Care's response Hi Ramnesh Mudiraj, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked it with the hotelier multiple times and the hotelier has denied for the refund of one night. Please understand that we do not have any control over the hotel policy and the booking was non-refundable. Assuring you best of our services. Regards, Team Goibibo. | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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