Dear Sir/Madam, I have tried to book hotel through Goibibo.com on 25th November 2020 for an amount of Rs.4071. When I entered the payment details and confirmed it, my account was debited with Rs.4071 and in the confirmation page I got an error message that the booking is not confirmed, check with bank. When I checked my account it is debited with Rs.4071. Because booking was not done So I booked again for the same hotel. That time, my booking was confirmed and I was again charged Rs.4071from my account to IBIBO WEB PVT LTD GURGAON. So, where is the amount which was debited from my account first time. Please enquire and refund my amount soon. Below is the message which I have got from my bank while the first transaction.A/c XXXXXXXX00056718 has been debited with Rs.4071 on[protected]:35:03 thru IBS vide reqid[protected].The second transaction was successful and I got the booking confirmed.Ac XXXXXXXX00056718 Debited with Rs.4071.00,[protected]:41:47 thru IBS vide reqid[protected] . So, please revert me the amount of first transaction as early as possible. Why your customer executives services are not available, I still haven't received my refund . It is clearly specified in my bank account that I was charged twice by GOIBIBO for the same amount. So where is my amount of Rs.4071. Are you trying to cheat me. I had trust in IBIBO, thats why I made booking through IBIBO. But you people are not responding and resolving this issue. If you are not ready to refund my money, then I will file a complaint in consumer court and publish in all the social media that Goibibo is a fraud. I am also attaching the bank statement which clearly specifies that I was charged with Goibibo twice for the same amount. Thanks
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