Ibibo Group / Goibibo — regarding refund of my air ticket

JOSE P MANUEL

Address:

686574

I have booked 2 tickets from palmerston north to cochin and return too.. Due to the corona virus issue the respective government is not allowing to travel on the particular time that i have taken ticket. I already talked and mailed with airlines and they informed to contact third party agent for the refund purpose. I have contacted multiple times with goibibo customer care and till now no response given from them.. Help me on this.

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Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Mar 17, 2020

Updated by JOSE P MANUEL I already contacted with air newzealand and they informed, that I have booked ticket via using a third party agent so goibibo will be the decision taker. Till now the agent won't allowing to cancel and full refund of my booking. Help me ASAP

Mar 17, 2020

Updated by JOSE P MANUEL While trying with silkair site getting error attached.

Mar 18, 2020

Updated by JOSE P MANUEL Air newzealand customer care informed that they already initiated of the refund those who are traveling to March 31 . Still goibibo not informed me the same.. let me know the complaint status ?