Ibibo Group / Goibibo — Regarding refund of my hotel booking cancellation on 19th july

Respected sir
This is with regards to the delay in receiving my refund back for the cancellation of hotel at Nashik.
I had done my booking on 14th july and cancelled on 19th july, on the same day the refund was initiated but due to some technical issue with sbi credit card the refund got failed..
Go ibibo asked me to wait for 12-14 days to fix this issues then again i call back on 1st august to know my refund status but they told me it will take another 04 days to return, then i call back on 5th august and they told me they will refund it by 8th august, then on 8th it moves on to 12th august and now to 15th august.
Every time they are stating that due to techical issues in sbi card the payment is not done. Now already 20 days are passed and i mnot getting refund back..

I m really helpless and frustrated now with the behaviour of Goibibo team. It seems they are busy making false commitment n making fool to customer..

I request you to look into my matter and resolve my issue asap.
Refund amont : 4658/-