Ibibo Group / Goibibo — request for reimbursement of extra amount paid

We has booked a hotel from june 21st to 23rd through goibibo. However, when we reached the hotel (It is in the forest area) we were told that the hotel had cancelled due to heavy rain and the same has been informed to goibibo. We were not informed by goibibo that the booking has been cancelled, we were in the middle of a forest without knowing were to stay.

We called the goibibo customer care and explained the lack of communication by goibibo and they promised us to book another hotel near by in 60 min which they failed to do. They gave us an option that we can walk in check-in to any hotel and the difference of price will be reimbursed by providing the accommodation invoice and sent us an email regarding the same. On june 24th we submitted the invoice and since then no action has been taken by the goibibo customer care in spite o[censored]s continuously following up with them. We called the customer care a lot many time and the one thing they do is make us wait or transfer the call to some other person. They tell us that the concerned team will call you in 24 hours but no one calls us back or a resolution is provided.

We has raised a customer grievance complaint also but goibibo closed within 3 hours saying that the issue will be resolved, but nothing has been done since then.

It has been highly disappointing that goibibo is making false promised and not responding to our queries and concerns.