[Resolved] Ibibo Group / Goibibo — reschedule of ticket

skvks

from New Delhi, Delhi

Address:	110085
Website:	ibibo

I booked my ticket Delhi Bangkok and Bangkok Delhi
for 29th December, 2018 and return on 4th January, 2019
and re schedule request was made more than 3 days from the date of departure from Delhi to you as well as to the web of Airlines.
But to my utmost regret till time tickets has not been re scheduled but told it is confirmed ticket for tonight flight. Ibibo never requested the concerned airline for its reschedule but at their own told it can not be re scheduled merely to earn their commission.

Look into it immediately otherwise the matter shall be filed with the consumer court within 3 days from today

+1 photos

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Feb 9, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Ibibo Group / Goibibo Customer Care's response Dear skvks
Greetings from Goibibo.com

We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -
• Booking id or
• E-mail id/Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.
Regards,
Team Goibibo

Jan 16, 2019

Updated by skvks When the photo copy of bookings has already been sent to you than what more you want.
the booking number is of some one else but ticket is in my name and e mail is mine only. and re schedule of tickets were done by me only.
why the matter of re scheduling was not sent to the concerned Airlines from your end. and till date i have not received any re scheduled confirmation from your end
Please ensure either to re schedule my ticket or arrange to refund the amount to me
Vijay Kumar Sharma

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Comments

supervisor

It is impossible to check anything as
- no prove of passenger request
- ticket in full
are attached.

So, such anonymous complaint has no grounds and has no reasons.

You can start a civil case against the service provider / air carrier, if you have writen proves only and paid services:-
- government fees from 2000 rupees
- legal professional support (claim preparation), from ! ~ 6000 rupees + own efforts,
if in India.

I am not associated with the service provider / air carrrier.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@