[Resolved] Ibibo Group / Goibibo — rescheduling request of flight ticket | |||||
Have been trying to connect with go ibibo representative since yesterday but everytime ivr is giving message that call volumes are high and therefore i should put my request from help option in the app. When i am going to help option, there is a robot who does not understand my query and just sending my templates. Somehow i requested for rescheduling the flight and got the message that someone will connect with me in 6hrs but noone connected and then i got the message that as per the consent from me they are cancelling the rescheduling request. I need to talk to representative and understand how i can change my flight timings now as by mistake i choose incorrect time Was this information helpful? | |||||
Oct 15, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 13, 2018 Ibibo Group / Goibibo Customer Care's response Hi Manu2703, Greetings from Goibibo.com. We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing. Please provide us with the following details: - • Correct Booking id or • E-mail id/Mobile Number used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Regards, Team Goibibo. | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
I booked the seat for the train number 12462 from jaipur to delhi for the date of 8th September 2018. More then three times ticket failure but amount deducted continuesly.. i request you sir please focus on my problem..and resolve it.. i need my money back..