Ibibo Group / Goibibo — resort check in denied padmavati lake resort

Address:

Chittorgarh, Rajasthan

Htlc4nlcat.
Very poor customer service of goibibo.

We booked 2 tents in padmavati lake resort. Before booking called resort & was told it's 14 km from fort but on actual 25 km. No mobile network works there so no gps it's totally in remote. Very tough to reach. 4km + kacha road. No wifi no ac there.

When we reached we were told they r booked so we have been upgraded to villa. We went to see villa & to our surprise it was driver & staff room also confirmed by there staff. When we denied was told that goibibo forcefully booked them without taking confirmation. I told to give it in writing & the rude person over phone of his staff told us "jo ukhadna ukhaar lo". Misbehaved with all o[censored]s even ladies.
Offered us complimentary lunch we said ok as time was wasting but it never came.
He called us to chittorgarh hotel for giving us in writing. As we reached in network area i complained to goibibo.
My brother in law & wife was dealing with hotel guy. He refused to give in writing & by thay time it was 5. So after 4 hrs left with no. Option we took his different hotel which has very bad review which i seen at time of booking as we were considering it also. I told it to its owner.
Very bad service & amenities.

From last 7 days complained many times no resolution.
Only getting messages it's resolved.
Goibibo is acting like lawyer of hotelier.

Very pathetic experience of life time by such a big group like goibibo.
In past good wow experience also.

And worst is your customer service only talking & talking.