Ibibo Group / Goibibo — Return flights to Goa

Round Trip FlightBooking ID - GOFLDMT2A[protected].

ISSUE NO 1:

With ref to above flight details post cancellation of airline of my flights Goibibo didnt refund the full invoice amount and kept the cash in their wallet under my account with out my consent.
Total invoice amt : Rs.4, 985 & money kept in the go ibibo wallet is INR. 4, 525
This made me helpless to use their horrible customer care service again to use that case which I don't want to. Hence I need the full refund back to account or card of the original transaction.
I raised case number RES7256352 yesterday. No response yet from them. Also contacted customer care number & wrote to their email ID. NO response yet.

ISSUE NO 2 :
For each transactions on a mandatory basis Goibibo forcefully charges certain amount in the same of "charity". There is no information where this charity goes or as a paying customer we dont received any receipt for that chariy.
This is another bluff go ibibo is playing with the customer.
A charity should always be optional NOT to be charged forcefully.