[Resolved] Ibibo Group / Goibibo — room charges

99agarwalsachin

from Mumbai, Maharashtra

Address:

5th Floor, Good Earth City Centre. Sector-50, 122018

1. Hotel booking done for guest @ chiplun by my credit card of amount rs. 937/- & recvd the voucher instantly, guest reached at hotel.
2. Hotelier denied the booking because goibibo did not cleared the earlier balance payment (Irrelevant to us).
3. Called at call goibibo customer care and resolved the issue assuring the payments from goibibo by their agent.
4. Next day @ checkout, my guest was charged rs. 1200/- for his stay as goibibo did not paid the hotelier.

+2 photos

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Jun 28, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear 99agarwalsachin,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDANDFB6L7LB.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27885471.

For any clarification, please revert on the Ticket #27885471.

Assuring you best of our services.

Regards,
Team-Goibibo