Ibibo Group / Goibibo — Second complaint for the refund but effort till yet by the company and harassment by goibibo.

Biggest mistake of my life to book a hotel from their app and ruined my trip. After they failed my booking and asked me to book a new hotel with my card at the hotel (not from theie website or app). They asked me to walk in and book the hotel and they’ll pat half of the amount because they cancelled my previous booking. I booked a hotel gor 60 thousand and now all im doing is calling them every day and asking for my refund but they dont care. They also sent me an email regarding the amount to be refunded and accepting that they will refund the money also they only credited only 9 rs out of full amount and now everyday they come with a new idea of delaying. Its been two months and this is my second complaint here. I regret booking from this fraud company. And their well trained customer care who exactly know hpw to fool people. Want to file a harassmesnt suit against this company.
I have attached the screenshots of their email and 9 rs refund out of 30, 558 rs