Ibibo Group / Goibibo — selling economy tickets as a premium economy ticket

pnmehta

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400005
Website:	Goibibo.com

I purchased a ba ticket boston-london-bombay at 1, 29, 299/- as it was listed as a premium economy ticket on kayak being sold through goibibo. I was surprised to find out its an economy ticket. Both kayak and goibibo have washed their hands off the episode despite several communications with them on twitter and e mail. I have preserved the screen shots which clearly indicate the ticket being offered is premium economy and not economy class.

+1 photos

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Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Sep 21, 2018

Updated by pnmehta Kayak's response to the purchase.

Sep 21, 2018

Updated by pnmehta RESPONSE THIS MORNING FROM GOIBIBO:-

Dear Ms Mehta,

Greetings from goibibo.com!!!

This is in reference to your query regarding booking id: AMDU274ZF

We would like to inform you that there nowhere is mentioned that it is a premium class booking. We have also checked from our end and this flight is economy only. We never cheat our valuable clients. Goibibo has shown you fare according to economic class only and you have booked with the same.

We appreciate your patience and understanding in this matter.

We hope this will resolve your query and it will help you in getting a quick solution in future as well. Please feel free to revert to us in case you have any further concerns related to your travel booking.

It’s faster to write to us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Regards,
Mukesh
goCare Team

Sep 21, 2018

Updated by pnmehta SORRY THIS IS THE CORRECT SCREEN SHOT SHOWING TICKET AS PREMIUM ECONOMY.PLEASE SEE BELOW.