[Resolved]  Ibibo Group / Goibibo — service related from hotel with reference to goibibo booking id hdlzmcpfj8

Address:

4 East K G Garden First Lane Tondiarpet, Chennai, Tamil Nadu, 600081

Hi Goibibo & Legends Inn, Coimbatore.
Would like to share few information about hotel service which your team to take stern activity to improve your golden service OR otherwise will spoil your reputation is sure.
With reference to the goibibo booking id HDLZMCPFJ8, reached your hotel at 4.15 early mornings and come to know there is no room vacancy. Immediately we kept our bag in your reception and went for walking and back to hotel at 7.15 AM on the same day 12.06.19, come to know still there is no room available to accommodate through Mr. Easwar (Receptionist) and we asked to be seated. Immediately found Mr. Easwar allotted room to one gentleman with smile and we requested him that why hesitating to give room to us even though we hired early check in through goibibo after said new customer absence at reception.
Mr. Easwar got angry on me and arrogantly said that “Legends Inn” will prefer the customer directly booking with them and further any query any, he asked me to wind up from that place and asked me to check with only goibibo or otherwise have to wait till 12.PM as per the policy because of availability of room.
We do agree policy because we are working in corporate companies as professionally with legal background but the way Mr Easwar treated us like a beggar like showing his hand and asked me to go and sit at corner without respect is disheartening is the reason why spending time and writing the letter to avoid rotten eggs in servicing industry. We have not expecting red carpet treat and as a common man who paid should have an at least minimal guarantee of respect. Finally he offered a room at 7.30 AM because he himself felt guilty about treated us and we didn’t open our mouth for any reasons. (Pl refers CCTV footage).
Pros. 1, Hotel situated at posh area, service is good except one bad experience, and food is good.
Overall shall rate 5/5.
Note: 1. This is my first complaint after 30 stays in Pan India through goibibo FYI.
2. Copy sent to goibibo through “APP” in review option.

Warm BRegards,
N Srinivasan. B.E., B.L. (Civil Engineer, an Advocate and Sr. Journalist).
Advocate-Madras High Court; Sub: editor- Genius Reporter
TNTAM 19494, RDIS No.654/2010.
[protected].