Ibibo Group / Goibibo — Services - Not refunding the amount

Date of the incident: July 14, 2022
Goibibo is the company and I used their service to stay in a hotel by the name LakeView in Ooty
my Name; Ravishankar V
Contact number used to register in goibibo:[protected]

The Hotelier did not provide the basic services as below:
1)No electricity
2)No Wifi
3)No Heater/Firewoods at a temperate of about 10 degree celsius

I did not continue in the hotel for more than 2 hours, returned the keys and checked out as my old parents were suffering too. I explained the situation to Goibibo and asked me to refund the amount which is Rs.12, 400 for two days. Till date they are not giving me a proper response and already there is a support ticket pending for more than 2 days viz. #[protected]