As per the booking, I had to check-in at the hotel on[protected] and the checkout date was[protected]. Since i was far away from the place, I called to the hotel manager and informed that I will be arriving in the night[protected], so that they should not give the room to other. But when I arrived at the hotel (at 8pm), the hotel manager said all rooms are full, they are unable to provide rooms at that moment. After so much of requesting, the manager made the arrangement at some local house (maybe a home stay kind of thing), which was in very bad condition. The manager told, for one more day of the booking, he will make arrangements at their hotel (state lodge), the one which i have booked. Next morning[protected], we checkout at the house where the manager had arranged and arrived at the state lodge at 8am. Again they said, rooms are not empty and after waiting for a hour, finally they provided a room. The room was not at all clean and it was full of bad smell. Also they have provided used bedsheets and they have not provided any soap, towel etc. I have seen so many fellow travelers booked their room online and waiting at the gate to get the rooms for a long time. I request you to kindly look into the issue and resolve it. Was this information helpful? | 
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