Ibibo Group / Goibibo — Stolen money from bank account

Address:Bandra-Kurla Complex, Mumbai

Dear Sir/ Madam,
This phishing scam happened me, I had texted the goibibo's customer care through facebook messenger regarding issue about the refund and they(scammer)send me this message,
"Dear customer please send your phone number our customer service will contact you shortly
this is Goibibo's 'daram'."
After that, I gave my son's number because I was busy at the time. What happens is this...
They ask me to download Goibibo official app and then a screen sharing app through which you're phone's screen and the scammer is connected. They've use this App "TeamViewer Quick support" to connect and see your screens. They sent you a request through the screen sharing app and after you've accept their request they can see everything in your phone's/laptop's screen. Then they ask me to put the card details in save card option in the profile section of the Goibibo App and then an amount of 1 rs is cut of directly to save the card which goes directly to their verification and then once that's done they sent otp in your sms app and then when an otp comes in they use it to take the money... lost my Rs.50000 rupees from his account..
I've also put up a complaint to cyber cell as well.
This is the number the scammer used as Goibibo customer care number"+[protected]". and goibibo Facebook and messenger, Please report any suspicious calls you receive.

Sir/ madam kindly solve this issue as soon as possible and return my money.

Thanking you
Varghese Chacko K
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Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Mar 14, 2021
Updated by LIH Radiology
Dear Sir/ Madam,
We complain many times, but they ask my bank details again,
I told them, I booked by credit card, so refund through that only,
kindly solve this issue.
Thanking you
Varghese CK
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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