[Resolved] Ibibo Group / Goibibo — stop cancellation of flight ticket booking id amdpvhin2 | |||
I had booked an air ticket in british airways for chennai - toronto - chennai thru goibibo some time back. The booking id is amdpvhin2. I wanted to check the cancellation charges and asked for the same. When i wanted to review the cancellation charges the website took the cancellation and processed it. I have been trying to contact all toll free numbers of goibibo but nothing was able to connect to any human being. It was an ivr message again rerouting to website. I sent a mail to [protected]@goibibo.com and [protected]@goibibo.com but both again sent an automatic response rerouting to website. I'm not able to cancel the cancellation and i couldn't contact any of the numbers of goibibo for the past two and half hours. I chatted with gia, the automated machine again which cannot give any solution to this issue. I did not cancel the ticket and i only wanted to know the cancellation charges. Now i want to stop cancellation of booking id amdpvhin2 which was wrongly taken by goibibo website. Was this information helpful? | |||
May 16, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 12, 2019 Ibibo Group / Goibibo Customer Care's response Dear Kannan Ganapathy, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLI1debd[protected]. We checked booking details and observed that our team already replied, stating your booking is still live as we have not received any consent from your end hence we are removing the cancellation request which you has placed. This ticket is Non- Refundable. For any clarification, please revert on the Ticket #27443127. Assuring you best of our services. Regards, Team-Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
150, Pilliar Koil Street, Chennai, Tamil Nadu, India
Unspecified booking number amdpvhin2.
1. Nobody has a duty to respond to an indefinite complaint,
to the complaint, which has no evidences of the facts.
2. Nobody, except the passenger can see the reservations amdpvhin2, which was cancelled and, thus, which does not present.
3. So, in order to conclude, who is right and who is wrong, until the processing the case further,
you are advised to kindly attach in visible form for the public:-
3.1. Primary full reservation amdpvhin2 and relevant e-ticket, where the invoice is inserted,
Such documents had to be owned by you in your records, following unidentified payment in unspecified date.
3.2. Explanation with date regarding the result of your statement "the website took the cancellation and processed it. "
3.3. Your very first complaint, in full, which you addressed to < [protected]@goibibo.com >
- date (server or email program),
- your name, address, email,
- name, address (IDs) of the responder,
- a reason of the refund,
- your exact request,
if you wanted to process with the claim at this site.
4. The agent of the air carrier can
- process the refund or the compensation within 7 or within 15 days,
following the correct receipt of the complaint of the passenger (of the payer)
or
- to refuse to process the claim, depending on the quality of the primary complaint.
Failure to do so in time by the responder is a reason to initiate a case before the department general of civil aviation (DGCA) of ministry of civil aviation in the state of residence of India or
to fill the civil suit before the customers / district court in your state.
The legal assistance can cost from ~6000 rupees, plus government fees of 100 or 2000 rupees,
before the customers court or before the district court in the state of the residence of the passenger.
In certain cases, if the air carrier IATA identifications present in the e-ticket, the passenger can claim the compemsation from the air carrier in the UK.
The procedure before DGCA is free, upon you chose the legal professional for presentation.
Regards.
sr manager for ICAO / IATA irregulations matters,
Aryan engineers Ltd, UK
email < aryan(at)vivaldi.net >