[Resolved]  Ibibo Group / Goibibo — student extra baggage for us on etihad

I have done the booking for student travel on etihad airways in mid august 2019. As per the etihad baggage rules, a student is allowed to take 3 bags of 23 kg each. However the ticket is showing 2 bags. I am trying to connect to goibibo for clarification but the number provided on website says huge call volume and disconnects. There is no email id of goibibo where i can get clarification on what needs to be done for student baggage allowance and the goibibo chatbot is not able to provide any answers.

I need to get in touch with goibibo customer service to understand how to get the 3 baggage allowance for students on etihad.
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May 21, 2019
Complaint marked as Resolved 
Got an email from ethics confirming the 3 pc baggage allowance on this ticket
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
May 15, 2019
Updated by majaykar
PNR No for this booking is DDYVAN.
Verified Support
May 16, 2019
Ibibo Group / Goibibo Customer Care's response
Dear majaykar,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI9623e[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27848908.

For any clarification, please revert on the Ticket #27848908.

Assuring you best of our services.

Regards,
Team-Goibibo
 
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