Ibibo Group / Goibibo — Taking higher cancellation charges

Hi,

Myself Abhiram, I have booked an round trip from Hyderabad to Delhi through Goibibo website and had to cancel trip with in 24hrs time frame.

I have booked same flight with other provider as got refund of Rs 5136 but Goibibo gave me refund to Rs 734.

Major difference is shown in Airline cancellation charges Goibibo shows Airlines cancellation charges as Rs 9, 587 while other provide show Rs 6, 936.

Both the tickets are with Airindia and Goibibo couldn't answer why they are showing Airlines cancellation charges very high, seems Goibibo is looting money in the form of Airlines cancellation charges so no one would ask about it.

Customer service is very rude, they don't have any knowledge on refunds and charges. They are not ready to take complaint.

Hope my issue gets resolved.