A railway ticket is booked from goibibo on 24.02.20 amt rs 6634. Reference no for the same is [protected]. I am my self is the staff of the bank also, regularly following our bank and goibibo. Goibibo is saying that he has refunded the same. Pl contact ur bank. After going to long conversation, our bank has informed as '
This is with reference to your trailing email regarding non-receipt of refund of rs 6634/- in your credit card account.in this regard we wish to inform you that on receipt of your dispute, we have raised the chargeback with visa to recover the refund amount from the acquirer bank on 07.03.2020. Further, the chargeback got rejected by the acquirer bank submitting the reason that refund already processed to the cardholder’s account.
On checking the record, we observed that there is no such refund amount received at ours. Hence, we again took up the matter with acquirer bank through pre-arbitration raised with visa on 05.05.2020. Meanwhile, we also took up the matter directly with the merchant payment gateway m/s payu for the early resolution of your case.
The pre-arbitration request is also declined by the acquirer bank. Since the matter is pending at the end of acquirer bank and m/s payu, we are taking up the issue with them for resolution.
Once the amount received at ours, the same will credited to your respective credit card account.
We will update the further progress as soon we get revert from them.
Your patience and cooperation is highly appreciated in this matter.
Utr no for the same is pnbh[protected]
Rajesh kumar singh
[protected] Was this information helpful? | 
Post your Comment