[Resolved] Ibibo Group / Goibibo — the charges of cancellation of flights | |||
I wished to book flight tickets from jabalpur to surat on 04 september 2019, which not by my mistake got confirmed on 09 sept 2019. Within a few seconds, i contacted the customer service executive to inform them of the error. The customer service executive instructed me to book the tickets again. I did it and the refund amount due to cancellation which goibibo said, i was eligible for, was just rs. 84/- i lost more than rs.6000/- within two-three minutes. The aforesaid transaction id is gofldbc[protected]. The booking id for the cancelled booking is tuafk728w. This is the worst service i have experienced. Since i have made a rebooking with the same company and that too within seconds, i would like to request you to refund my amount in full. Kindly do the needed help. Was this information helpful? | |||
Oct 10, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 09, 2019 Ibibo Group / Goibibo Customer Care's response Dear Meena, Apologies for the trouble caused to you In reference to your complained, we have initiated the refund of INR 84/- on Aug. 26, 2019, 9:40 p.m. and the Refund Reference Number for the transaction is # 30003892399238217696441. Please note refund would reflect in your account as per bank processing cycle. As per case details we never received any request from guest that by-mistaken wrong date has been booked.We request you in case if you face any problem regarding for any further booking please connect us through chat or call. Regards, Team- GoIbibo Care | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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