Ibibo Group / Goibibo — The company sucks: Real Holiday Breakers

Address:	Gurgaon, Haryana
Website:	www.goibibo.com

I made bookings in Puri from 13th to 16th August 2016, in Surya Beach Inn. bookings ids: HTLDU3PSPS, HTLZKHVABF, HTLHSAUVCM, HTLCKLYV8T, HTLAVS6UEX in mid July 2016. The communication from Goibibo said the booking is confirmed and I need not check with the hotel.
I was to arrive at the hotel at 9 pm but my booking was from 8 am as per the hotel policy.
At 7 pm, when I was about 2 hours away from Puri I called up the hotel and to my horror found out the hotel is closed. There was no sms/ call from Goibibo regarding this.
Meanwhile Goibibo had sent me a 'Hotline' number. I tried calling up the number, the average wait time was min. Finally the call got connected, the person at the other end was equally clueless. Then finally they told me they are making alternate arrangement in a hotel called 'Sri Aurobindo Niwas' and told me they had mailed me regarding this.
I checked, there was a mail from some Naina which said they have upgraded me to ' Sri Aurobindo Niwas'. The mail mentioned Naina had tried to call me but there was no missed call! A convenient lie. I checked on this hotel, it is a dirty, dingy place in the middle of slums. The hotel I booked had rental of Rs. 2650. This hotel rent was Rs. 800. What an upgrade!!!
I tried to call up their helpline number again saying I do not want to stay there. Again call gets connected after 10 min in their 'hotline' number. I explain the situation to them, they agent at the other end puts me on hold, I wait on hold for 20-25 min, no one answers back. This happened for 4-5 times. At times they promise a call back which never comes.

Meanwhile I reached Puri at 10 pm and since there was no other option I check into Aurobindo Niwas,

I call up their call centre and ask them to cancel all the remaining bookings.

Finally a call comes at 1 am on 14th August. The person at the other end was not willing to listen to me but rather more inclined to cancel the remaining bookings.
There is no concern where the customer would go and stay.

All the while they were saying they had no rooms available in any hotel. But I could myself see rooms available in Puri in Rs. 3000 range.

Finally I used my contacts to find a place in an Ahram.


While this was happening, goibibo kept sending me messages on how I was enjoying hotel Surya BEach Inn, 1 message each day from 13th to 16th August, making fun of the situation.

Goibibo you suck!!!

Attached are photots which Goibibo called Deluxe room!!!