Ibibo Group / Goibibo — The last travel booked from bhavani to bangalore

Hi, i booked a ticket last night from bhavani to bangalore..pnr ORED1514723
Tha bus not arrived on time and arrived 2hrs late to my boarding point. Actual time they mentioned around 6.57am. bangalore reach time said 12pm..one hrs delay is fine..but it took 2 hrs and it makes my trip useless as i had an appointment at 13 hrs in bangalore. Due to that i raised cancellation. Also informed driver to cancel as well..my seat no 11bub.. he also said ok. I came back home. I got the message from goibibo and saying my issue is closed. There is no update what resolution they have given..
I dint get my refund as well as i dint travel due to extreme delay and missed my appoinment as well.
Seeing for a refund..but no where i can raise this issue in goibibo as its saying the trip is completed. Please get this investigated and refund the amount

Thanks
Boopathi