[Resolved]  Ibibo Group / Goibibo — ticket been cancelled

Address:500061
Website:Www.goibibo.com

Hi,

I have booked a ticket for my husband syed irfan from doha to hyd on 14 dec and hyd to doha 13 jan pnr h5zuvc on 14 nov for 26003 inr, the day he had to fly he faced many problems at the airport as the payment from the goibibo was pending which wasn’t the passengers fault still he faced the problem and had to wait in the line for 3 hrs later we found that the return flight has been cancelled they dint even informed until we enquired about it
I have been making calls to goibibo customer care since last 8 days and havent got any help they always say that’s it’s not their problem it’s the airlines fault and em not ready to take a refund of 5500 which would not get me a return ticket and em not going to purchase another ticket with any extra money, as it’s goibibos fault get me a ticket between 10 of jan to 13 of jan or a complete refund that i have paid but they don’t even call back until now plz take some strict action on goibibo
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Feb 4, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2019
Ibibo Group / Goibibo Customer Care's response
Dear Aafiya Siddiquea

Greetings from Goibibo.com

We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

• Booking id.
• Correct Email address or number entered at the time of booking.

We await your response to get the matter checked at our end.

Regards,
Team Goibibo
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    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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