Ibibo Group / Goibibo — ticket cancellation refund issue and no proper response from customer care

Hi team,

As of now, created 5 tickets and none of are not answered with right information.

Moreover, in the last ticket "#31594533", it's suggested that not to raise any further quries".

Below are the list of tickets raised and tickets crated date.
Ticket - [#31571167] - may 27 2020
Ticket - [#31586845] - jun 3, 2020
Ticket - [#31590761] - jun 4, 2020
Ticket - [#31594533] - jun 5, 2020

Question is, why my refund amount is less??? When scoot travelers giving 100% return on flight cancel??
In each ticket, the response is completely different from other ticket

Scott provided me the reference number too, scoot reference number:[protected]. (Every time saying that check with scoot, what else to check with scoot?? They provided transaction reference number too)

Can someone please do the needful on this. Thank you

Navya,