Ibibo Group / Goibibo — ticket cancelled showing traveled and did not get refund of the journey

This is regarding my bus booking from Surthakal to Bangalore in (Pragathi tourist) dated 10 august, 2019 this journey was cancelled by the operator itself (Pragathi Tourist) due to bad weather conditions, I received this information just 25 minutes prior to the journey, this was really unsatisfactory on top of that still i have not received the refund of the same and its more than one and half month passed. Really is this the way Goibibo works. Where is the customer satisfaction and that Gia, chatbot is rubbish. Being a such a moajor player in online booking this dose not suit goibibo.com, so will you kindly look into the matter as soon as possible. I am attaching the bus ticket snapshot for more details.
Why it is showing travelled have you not get any information from the operator or just assume by yourself?


Name: Nisha Moyal
Contact number: [protected]