Ibibo Group / Goibibo — train booking was not confirmed as I paid the money..

 
1 Review
India
 sahil batra on May 15, 2019
I have booked a ticket from Chandigarh to new delhi but that was showing an error of waiting for payment, where payment has been made and my credit card statement is saying that i have paid the money to goibibo. Tried a lot to call goibibo support on all the number no call connection. Also no support available on app, automatic replying GIA is just a ###... i have all the payment proof and not confirmed voucher or TRF number.

It is so disgusting to know that goibibo has no customer support, it is really a ridiculous thing ever ever have seen.

Thanks

Complaint Status


[May 16, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, May 17, 2019
Dear sahil batra,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo
Verified Support
Ibibo Group / Goibibo Customer Care's response, May 20, 2019
Dear sahil batra,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo
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    Ibibo Group / Goibibo - train booking was not confirmed as I paid the money..