I booked flight from srinagar to jammu for 21/12/2022 with PNR NO. YST23N due to some unavoidable circumstances i was unable to travel on 21/12/2022 thats why i applied for date change option and for that i have to pay extra INR 1859/- .
During this payment on date 30/11/2022 amount of 1859/- debited from my account and during transaction response from PAYU it shows error and the date change not done even amount hasbeen debited .
In this regard i made a query on PAYU and i got response from them that kindly contact customer care team og GOIBIBO.
For your reference i have attached response screenshot from PAYU .
kindly arrange to resolve the issue.
Transaction date :- 31/11/2022
Transaction amount:- 1859/-
Transacyion ID :- [protected]
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