[Resolved]  Ibibo Group / Goibibo — Travel rescheduled due to overbooked

Website:

www.gulfair.com

I had a booking in gulfair to delhi on 16june2017 at 9:45 pm from bahrain, i have done webcheck-in and reached airport at 7:45. Checkin counter staff send me to customer service as flight was overbooked and i have connected flight form delhi. I went to customer service and requsted the staff about my urgency to travel as i have to attend my own sister marriage function. Staff requested me to talk to the duty manager nawaf moh'd. When the manager came he didnt listened to my query and told me to schedule my travel next day. I requested him to atleast schedule my flight so that i can reach my destination before evening and the manager response was "we are not responsible for your fucntion and the tickets in other airlines. As this flight is overbooked you have to tavel tomorrow.". After that it went in heated discussion. He told me to collect boarding pass without issuing the ticket because i should not talk to other manager to reschedule the ticket. As a result i am going to miss my own sister marraige haldi function for which i was travelling and which was ruined by one single person and cant be fulfilled by any compensation. I talked to airport autohority but they told to check with airlines there is not consumer authority in bahrain. So i want to log a complain in indian consumer court regarding this incident when i will reach india. Please provide the contact person of gulf air whose name i can put in the complain notice.