[Resolved] Ibibo Group / Goibibo — trying since 2 weeks to get flight rescheduled. | |||||
I have been trying to get my tickets rescheduled since a week now. I haven't received any call from your cc executive (which you claim I should have received within 6 hours of raising the request), and no one picks up the customer care number! I have been assigned 3 service request ids in a week (through the complaints I logged on your website), which ideally should have been resolved within 2 hours( your claim), but they are as useless as your '24x7 goCare Support'. I am sure, simply providing an inadequate chat bot and automated messages on your cc number can not be termed as 24/7 customer support. Now, if the prices surge high or I don'e get a seat, then who is to be blamed here? Was this information helpful? | |||||
Dec 10, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Nov 08, 2018 Ibibo Group / Goibibo Customer Care's response Hi Garvita Chuttani, Greetings from Goibibo.com. We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Please provide us with the following details: - • Correct Booking id or • E-mail id/Mobile Number used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Regards, Team Goibibo. | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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