[Resolved] Ibibo Group / Goibibo — udf refund not processed

Rupil Dev Lamsar

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122017
Website:	www.goibibo.com

Dear concerned

I made 2 tickets of air india for the sector delhi - london through goibibo website on 20/06/2017.
One with pnr hdhp7 (Return ticket del-lhr & lhr-del) and other with pnr jjczt (One way lhr-del).
In between the month of july government announced that udf will be refunded back for the tickets purchased before 7 july 2017.
Hence i applied for the same.
Amount of rs. 1019/- for the pnr jjczt refunded back on 02/08/2017.
I complained again to the concerned person regarding the refund not processed for pnr hdhp7 on 10/08/2017. They registered my complaint and told me that same will be resolved in 5-14 working days.
Now on 15th day i called to customer care of goibibo and they told me that my refund is still to be filed with air inida.
Still they haven't filed my refund and god knows when i will be getting that back.
They have taken my good 15days time in waiting ans still my query not resolved.
Please give my refund back for hdhp7 asap.

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Sep 14, 2017

Complaint marked as Resolved

thank you so much for the action taken, my query got resolved.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr. Lamsar,

Greetings from Goibibo!!.

This mail is in regards to your Booking ID: HDHP7

We have raised your issue with the relevant team. We assure you that we are working on it priority, as soon as we have an update we will get in touch with you on priority.

We appreciate your patience and cooperation, for further assistance feel free to write us.

Thanks and Regards,
Meenu Lal
Customer Delight Team
[protected]

Verified Support

Sep 08, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr. Lamsar,

Greetings from Goibibo!!.

This email is in regards to your Booking ID: HDHP7.

We do apologize for the inconvenience caused.

We are pleased to inform you that the UDF refund has been initiated from our end and must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

We will share refund screenshot soon, once refund gets uploaded on payment gateway.

Thanks and Regards,
Meenu Lal
Customer Delight Team
[protected]

Verified Support

Sep 14, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr. Lamsar,

Greetings from Goibibo

This email is in regards to your Booking ID: HDHP7.

We do apologize for the inconvenience caused.

Please find below the refund screenshot for your reference, the refund must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Please wait till the refund time-frame mentioned.

Please do not hesitate to contact us if you require any further information.

Thanks and Regards,
Meenu Lal
Customer Delight Team
[protected]