Ibibo Group / Goibibo — unauthorized aborting of reschedule request for my flight

My flight with pnr i85pry is requested to reschedule on 10th march 2018 and provide the refund amount as promised in the goibibo mobile app (Attached screenshot). From last 15 days daily i am calling to customer support to update on the ticket and refund amount but they are simply closing call without any resolution. Today they deliberately aborted my reschedule request without my confirmation and not providing my ticket with new date and refund amount. Even the customer support team is disconnecting the call and not answering. Is this the way to provide service to customer. Daily i am calling to customer support but no support is provided to me.