[Resolved] Ibibo Group / Goibibo — unauthorized payment & multiple flight ticket booking

Jeet1991

from Nellore, Andhra Pradesh

Address:	Bangalore Urban, Karnataka, 560100
Website:	www.goibibo.com

On 2nd April, I was ticket for 20th April (Bangalore to Bhubaneswar)& 25th April ( Bhubaneswar to Bangalore) through my credit card. After entered my pin, the Go-Ibibo page showed that there is a error for airline or seat unavailablity. Please try again. Second time, again error came and i cannot why understand that my card is maximised. So, I booked again from MMT with my debit card. For past 02 days, Go-Ibibo persons are calling that it will be resolved but my earlier service ticket was cloased as resolved without my approval. I request to resolve otherwise I have to take proper legal actions for fraudulent charges.

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May 8, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Apr 06, 2018

Updated by Jeet1991 My contact details : [protected], [protected]

Verified Support

Apr 07, 2018

Ibibo Group / Goibibo Customer Care's response Hi Jeet,

Greetings for the day.

This is in regards to your booking id: GOFLDda[protected]

Thank you for writing us and we do apologise for the inconvenience caused to you.

We tried calling you, however, the number is not reachable.

Rest assured your case has been escalated to the customer delight team and we are personally advocating your case.

We are checking the backlogs that when the booking was created and when did we send the confirmation.

We would appreciate your patience and co-operation.

Please allow us time till EOD Sunday.

Thanks & Regards,
Harjot Singh
Customer Delight