[Resolved] Ibibo Group / Goibibo — unethical behavior, poor service.

[Resolved] Ibibo Group / Goibibo — unethical behavior, poor service.

V Vaivisha Khetan from Mumbai, Maharashtra

I have been trying to connect with the customer care form last 2days but i have not received any proper response. I tried booking ticket on 29th june but the booking got failed. Still my money got deducted. I have be tryong to connect regarding the above issue the response is very poor. My 12000 rs. Got deducted I am waiting for there reply on their chat support from more than 1 hour but have not received any reply. Was this information helpful? No (0) Yes (0)
Jul 3, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 02, 2019 Ibibo Group / Goibibo Customer Care's response Dear Vaivisha Khetan, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 247 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Jul 03, 2019 Updated by Vaivisha Khetan i am sorry to say your 247 contact number and chat system is not help full at all. there is no option that connects me to one of your human executives. the bot keep on repeating the same answers on loop. You people are unreachable. and your response time is also very very poor. Verified Support Jul 04, 2019 Ibibo Group / Goibibo Customer Care's response Dear Vaivisha Khetan, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested for investigation. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo
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