Ibibo Group / Goibibo — unethical behaviour

Address:

Gurgaon, Haryana

Hi,

Greetings...

Would like to apprise you that i had booked a flight on 20th sept 2018
From toronto via shanghai to delhi

The booking reference number was p6ru3k

Due to sudden illness and subsequent operational procedures. We could never go ahead with the plan and the recovery time was not normal and mentally it was tough for us to be out of the trauma.

With an infant daughter things were difficult.

Can share all the medical certificates, if requested.

And to add i would state that we got no cooperation from the ibibo group and china eastern airlines.

Now i would be waiting for a positive response from you regarding the refund status of the tickets.

Only phone calls were made to us for reassurance but nothing positive came out

As i am contemplating to seek legal advice, if my issue is not addressed asap.

Thanks,
Rupantar barua