[Resolved] Ibibo Group / Goibibo — unknown charges on credit card | |||
I have booked del - amd - del ticket from goibibo on 1st april for mr. Madhukar varshney. Voucher booking id is gofld22e[protected]. Then after we did not do any transaction from goibibo, though we have received the charges of rs. 510 twice on 18th april, 2019. Kindly clarify the charges and help us with the detail. Please call me for any clarification. Thanks & regards, Krinna shah [protected] Was this information helpful? | |||
Jun 24, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. May 22, 2019 Updated by Krinna Shah  Verified Support May 23, 2019 Ibibo Group / Goibibo Customer Care's response Dear Krinna Shah, Greetings from Goibibo.com Please be advised that ibibogroup was parent company of payu (payment gateway), hence this transaction reflects under ibibogroup. We at GOIBIBO can only check/action and trace transactions made under goibibo.com. Please take this up with the relevant platform that you have used for payment. Assuring you best of our services. Regards, Team-Goibibo | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5116
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
I think you did not get my query. If we have not done any transaction on 18th April, how we will get the charges. and Ibibo is the the name which is very clearly mentioned in it. So how anybody else's transaction is it?
Kindly reply.
Thanks & Regards,
Krinna Shah